Shipping and handling
At Just Furr You, we’re committed to delivering tail-wagging happiness with every order. Here’s everything you need to know about how we ship and handle your furry friend’s goodies:
🚚 Shipping Times
- Processing Time: Orders are processed within 1–3 business days.
- Delivery Time: Most orders arrive within 7–15 business days, depending on your location and selected shipping method.
- Tracking: You’ll receive a tracking link via email once your order ships.
🌍 Shipping Locations
- We currently ship to the UK, US, Canada, Australia, and New Zealand.
- If your country isn’t listed at checkout, feel free to contact us—we may be able to accommodate.
💰 Shipping Costs
- Free Shipping: Available on ALL orders.
- Expedited Options: Currently not available.
📦 Packaging & Handling
- All items are carefully packed to ensure safe delivery.
- Eco-friendly packaging is used whenever possible.
- Multi-item orders may ship separately to speed up delivery.
🐾 Customs & Duties
- International orders may be subject to customs fees or import duties.
- These charges are the responsibility of the customer and vary by country.
🔄 Order Changes & Address Updates
- Need to update your shipping address? Contact us within 12 hours of placing your order.
- Once shipped, we’re unable to reroute packages.
❓ Questions or Concerns
If your order hasn’t arrived or something seems off, reach out to our support team at info@justfurryou.com. We’re here to help!